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Refund policy

 

 



We're here to help!

If you change you mind within 30 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition.

Unfortunately, we cannot refund or exchange earrings, or hair accessories for hygiene reasons so please choose carefully. We also cannot refund or exchange gift cards.
 

CONDITIONS:

  • Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
  • Earrings, hair accessories and gift cards cannot be returned for change of mind reasons.
  • Shipping costs from online purchases and click and collect are non-refundable.
  • You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

If you believe an item, you have purchased is faulty please contact us and we will do our best to assist you.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Afronique if the item is:

 (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Aronique with proof of purchase, such as your original Afronique receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive an Afronique gift card of equivalent value to the item, Afronique is happy to exchange or give you a gift card

 

If your item is faulty, please contact our support team at wearafronique@outlook.com, to assist you with the process of your return.


 

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wearafronique@outlook.com. Due to the nature of our items being handmade, not every piece may be an exact replica. We will, however, consult closely with you to ensure that you are delighted with the final result.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.